Hi, I'm Justin

Hi, I'm Justin

Technical writer, experienced in software documentation, application support, help desk management, knowledge base documentation, software testing, and teaching. Visit my CV to learn more!

How to Interact with L3/Development Team as L1 Support

This help article details the following:
  • How to proceed with a ticket that is above the capabilities of L1 support
  • How to navigate Jira
  • The difference between SkyRun HQ's two main projects:
    • ARXR - Airbnb Rewrite
    • LGCY - SkyTrax Legacy (proprietary software)
  • How to communicate the details of the bug in a Jira ticket
  • An example of a Jira ticket (that I wrote for the developers!)
If your browser supports HTML5 (it probably does), please click HERE to view this article, or click HERE to download this article as a .PDF.