CV
Education
- B.S. in Computer Science, Tennessee Technological University, 2020
Work experience
- Application Support Specialist
SkyRun Vacation Rentals, March 2021 – February 2023- Work with business support team to plan, research, write, and revise online documentation used by 30+ businesses.
- Collaborate with development and other cross-functional teams to ensure technical accuracy of new and existing documentation for proprietary software.
- Construct over 50 and maintain over 350 technical documents in FreshService knowledge base.
- Prepare escalated requests for development staff in the form of technical guidelines using Jira and Confluence.
- Manage administrative server functions, including back-ups, upgrades, recovery, and management of disk space.
- Technical Leadership Program (Intership)
SAIC, June 2020 – November 2020- Partake in regular Scrum meetings utilizing Agile methodologies.
- Perform duties including analysis, design, coding, integration, testing, documentation, and support.
- Teaching Assistant
Tennessee Technological University, August 2018 – May 2020- Conduct weekly lab meetings and hold office hours with undergraduate students enrolled in CSC1300 and CSC1310.
- Debug students’ code to help them work towards a solution while remaining conscious of efficiency, redundancy, and accuracy.
- Assist course professors by answering questions, hosting in-class quizzes, and grading weekly programming assignments.
- Draft programming assignments and instructions by collaborating with class professor, encouraging students to utilize intuition in order to effectively solve technical problems.
- Help Desk Student Associate
Tennessee Technological University, May 2019 – May 2020- Assist faculty, staff and students with technology both in-person and virtually via the Bomgar remote support tool.
- Document instances and troubleshooting progress via the Footprints ticketing system.
- Resident Assistant
Tennessee Technological University, August 2017 – May 2019- Design and implement programs for residents that enhance the social, educational, and personal development that connects them to their community.
Key Skills
- Documentation and Technical Writing
- User manuals, software documentation, help files, standard operating procedures, troubleshooting guides, developer write-ups, API documentation, document branding, LucidChart
- Application Support and User Administration
- Troubleshooting hardware, troubleshooting software, customer success, user administration, Google Workspace, VoIP
- Help Desk Management
- Customer service, technical support, KPI, SLA, procedures, hardware, information technology, API documentation, communication, strategy and strategic vision, time management, knowledge and understanding of industry standards, critical thinking
- Software Testing
- System bugs, bug documentation, software design, web design, end-user training, XML, HTML/CSS, JavaScript
Professional Development and Certifications
- Technical Writing: How to Write Software Documentation, Udemy, January 2023
- SkyRun Vacation Rentals Employee of the Month, October 2022
- CompTIA Security+, July 2020
- Cum Laude, B.S. in Computer Science, May 2020
- Tennessee Technological University Residential Scholar Award, May 2018 & May 2019
- CSC #HACK Hackathon, 1st Place, Tennessee Technological University, Oct 2018